CIENCE Announces Marcus Underwood as a New Vice President of Global Operations

2 min readSep 29, 2020

On August 26th, CIENCE announced Marcus Underwood, Sr. as Vice President of Global Operations. In his new role, Marcus will oversee the new CIENCE location in Lexington, KY, and lead the key global operations amidst rapid company growth.


CIENCE is a top-ranked B2B lead generation company that provides the orchestrated outbound services backed by its notable machine-driven, people-powered People-as-a-Service.

For two years in a row, the company’s rocket-fueled growth has been recognized by Inc. magazine’s Inc. 5000 2020 list. CIENCE joins the star-studded collection of companies to have been named one of the United States’ fastest-growing companies multiple times.

The new appointment of Underwood, Sr. follows its recent announcement Issac Nassimi as its new Head of Technology. CIENCE pairs its emphasis on innovation in the lead gen tech space with a goal towards optimizing its already powerful PaaS model.

I could not be more pleased to welcome Marcus Underwood to our team. He brings a wealth of experience and extraordinary capability to our operations team — exactly the right person at exactly the right time for CIENCE.

John Girard, CEO

About Marcus Underwood at CIENCE

Marcus brings an impressive 18 years of BPO experience and a 30–40% improvement in SLA achievements. He will focus on identifying operation opportunities, driving margin growth, and aligning lean systems with short- and long-term revenue goals.

Together, we will continue the growth trajectory by honoring the foundation of what both I and CIENCE believe in — People-as-a-Service, combining the world’s best human intelligence, machine learning, expert training, and industry experience for the perfect Sales BPO!

Marcus Underwood, VP of Global Operations

Prior to joining CIENCE, Marcus Underwood served as the Senior Manager of Continuous Improvement at Faneuil Inc. as well as Senior Service Delivery Manager/Healthcare Payer at Conduent prior.

We couldn’t be more proud to welcome Marcus to the CIENCE family. His expertise and knowledge in global processes will bring the sales research and outbound services to the next level — fully committed to the future of orchestrated outbound.

Our ability to add an inspiring yet steady operations leader like Marcus will enable CIENCE to scale well into the stratosphere — without sacrificing one tiny bit. The experience he brings from nearly two decades of people and process management is unequaled.

Eric Quanstrom, CMO




CIENCE offers managed services for lead generation. Our trained teams generate targeted leads and qualified appointments for your business.